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    Help Desk

    Process for Reporting Technical Issues

    Call the Help Desk:   432-456-8649

    Email: tech.support@ectorcountyisd.org


    Ø  Hours:  Monday – Friday, 7 a.m. to 5 p.m.

    Ø  I.T. Issues should be submitted directly to the help desk.

    Ø  This helps increase efficiency within the I.T. department which means quicker resolutions to technical problems.

    Ø  Most issues can be resolved over the phone or using remote desktop abilities.

    Ø  Our goal is to resolve computer related issues immediately over the phone or within 3 business days for on-site dispatch.  Infrastructure issues (such as cable, alarms, speakers, etc.) may take longer.

    Ø  Emergency issues (i.e. phones, security systems, alarms) will receive the highest priority.